# Privacy Policy
Last updated: 30 August 2025
Date Pure Souls LTD (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By registering with us, you agree to this Privacy Policy, our Terms & Conditions, and our Cookie Policy.
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## 1. Information We Collect
– **Profile Data**: username, email address, age, gender, photos, relationship preferences.
– **Technical Data**: IP address, browser type, device information.
– **Communications Data**: messages, support requests, feedback.
– **Transaction Data**: subscription payments, credit purchases, refunds (if any).
– **Verification Data**: ID documents, where required for safety.
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## 2. How We Use Your Information
– To create and manage your account.
– To provide secure dating services and community interaction.
– To process payments through trusted third-party providers (e.g. Stripe, PayPal).
– To prevent fraud, scams, and abusive behaviour.
– To communicate updates, promotions, and security alerts.
– To comply with UK/EU GDPR and other worldwide data protection laws.
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## 3. Legal Basis for Processing
We process data under the following lawful grounds:
– **Consent** – you have given us clear consent to process your data.
– **Contract** – processing is necessary to provide the service you requested.
– **Legal Obligation** – we must comply with applicable laws.
– **Legitimate Interest** – to protect users, detect fraud, and maintain site security.
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## 4. Sharing of Data
We do **not** sell or rent your personal data to third parties.
We may share data only with:
– Payment processors (Stripe, PayPal) for transactions.
– Fraud and abuse prevention partners.
– Legal authorities if required by law.
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## 5. International Transfers
Your data may be processed outside the UK/EU. Where this happens, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).
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## 6. Data Retention
– Account data is kept while your account is active.
– ID documents are auto-deleted after 12 months unless renewal is required.
– Transaction records are stored for up to 6 years (legal requirement).
– Deleted accounts are anonymised except where retention is required by law (e.g. fraud prevention).
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## 7. Your Rights
You may:
– Request access to your personal data.
– Request correction or deletion.
– Withdraw consent for marketing.
– Object to automated decision-making (including AI-based matching).
– Lodge a complaint with the UK ICO or your local regulator.
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## 8. Cookies
We use cookies to improve user experience, security, and analytics.
You may disable cookies in your browser, but parts of the site may not work correctly.
For more details, see our **Cookie Policy**.
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## 9. Safety Disclaimer
We provide a platform for users to connect, but **you are solely responsible for your safety** online and offline.
– We do not conduct full criminal background checks on all members.
– We are not liable for what happens inside or outside the platform, including but not limited to:
– personal disputes
– emotional harm
– financial loss
– physical harm, injury, or death
By using this site, you accept that **Date Pure Souls LTD, its owners, partners, and employees are not liable under any circumstances**.
Always follow our safety tips and exercise caution when meeting others.
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## 10. Refunds
Subscriptions and credit purchases are **non-refundable** except where required by UK consumer law.
In extreme situations, we may offer goodwill compensation in site credits only.
For details, see our **Refund & Cancellation Policy**.
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## 11. Contact & Controller
Date Pure Souls LTD
Company No: 16639219
Registered in England & Wales
Registered Office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: support@datepuresouls.co.uk
*Postal notice:* This address is provided to meet legal requirements. For the fastest response, please use our email support. We may not be able to reply to unsolicited or non-legal correspondence sent by post.
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## 12. Updates
We may update this Privacy Policy from time to time.
We will notify users of major changes via email or on-site notices.
Please review this policy regularly for updates.
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© 2025 Date Pure Souls LTD. All rights reserved.